Success Story: Disconnect

BACKGROUND

A leading pet food manufacturer faced a significant challenge: ensuring uninterrupted 24/7 operations during Oracle’s scheduled quarterly enhancements. Incurring downtime during these upgrades poses risks to critical business processes. The company successfully overcame these challenges by leveraging Intellinum’s FlexiPro Disconnect solution, maintaining seamless operations and demonstrating exceptional operational resilience.

CHALLENGE

Oracle’s recent quarterly enhancement required the production instance to be offline for nearly three hours. This posed a significant challenge for the manufacturer, whose 24/7 operations cannot slow down or align with SaaS ERP enhancement windows. Essential activities such as manufacturing, inter-facility and intra-facility transfers, and real-time label printing needed to continue uninterrupted to meet production and supply chain demands. 

SOLUTION

The company implemented Intellinum’s FlexiPro Disconnect solution, a robust solution designed to enable business continuity during Oracle’s scheduled application downtime. FlexiPro facilitated the execution of all transactions without dependence on the Oracle system during this outage window. Key features such as disconnected processing, real-time label printing, and seamless re-integration with Oracle ensured the company could maintain productivity even during the scheduled software update. 

RESULTS

Quick Stats: 

• 750 Transactions were processed across two facilities during the 2 hours and 45 minutes of Oracle downtime. 

• All transactions were uploaded and reconciled within 10 minutes after Oracle applications came back online. 

• Critical activities such as manufacturing, inter-facility, and intra-facility transfers were executed flawlessly. 

• Post-maintenance validations confirmed that all transactions were error-free. 

Operational Highlights: 

1. Seamless manufacturing operations continued without interruptions, ensuring production timelines were met. 
2. Real-time label printing enabled uninterrupted packaging and logistics workflows. 
3. Both facilities maintained full operational capacity, minimizing downtime impact on the supply chain. 

CONCLUSION

The FlexiPro Disconnect solution proved to be an indispensable asset for the pet food manufacturer, enabling them to maintain operations during their quarterly maintenance downtime. By ensuring seamless operations, the solution underscored its value in enhancing business continuity and operational resilience. 

For more information about Intellinum and our FlexiPro Disconnect solution, CLICK HERE.