Success Story: 1800Flowers

1-800-Flowers Trusts Oracle Cloud WMS and FlexiPro to Bring Joy to Customers

BACKGROUND

1-800-Flowers.com (18F) is a leading provider of flowers, gifts, and gourmet foods. It offers a seamless e-commerce experience that connects customers with local florists and vendors. Founded in 1976, the company processes over 20 million orders annually, with peak holiday demand. 18F implemented Oracle Cloud WMS and FlexiPro at its distribution centers in Atlanta, GA, and Obetz, OH, to optimize its complex distribution network, maintain product freshness, and scale efficiently.

 

OBJECTIVES

  • Enhance Efficiency: Streamline task execution and labor monitoring in distribution centers.
  • Simplified Training: Facilitate quicker onboarding for seasonal staff to lower training expenses and boost productivity.
  • Seamless Integration:Ensure real-time synchronization with Oracle Cloud WMS for efficient warehouse operations.
  • Enhance Decision-Making: Minimize manual data entry errors and improve labor and inventory tracking for more effective strategic decisions.
  • Cold Room Optimization: Utilize a mobility tool to operate in sub-zero environments to manage perishable inventory efficiently.

 

CHALLENGES & SOLUTIONS
 

Challenge 1

Batch Number Entry Issues

Challenge:

  • Cycle counts necessitate careful tracking of batch numbers to ensure inventory accuracy and product freshness.
  • Warehouse workers often manually entered batch numbers, resulting in errors and inefficiencies.
  • Some items were missing barcodes, leading workers to estimate batch numbers and risking data accuracy.

Solution:

  • Automated Batch Number Entry: FlexiPro pre-populates batch numbers using Oracle Cloud WMS data, eliminating manual input and reducing errors.
  • Enhanced Validation: Drop-down selections substitute manual typing, guaranteeing accurate and efficient data entry.

 

Challenge 2

Cold Room Operational Challenges

Challenge:

  • Freezer workers encountered difficulties operating RF guns because they were wearing gloves, multiple layers of clothing, and complicated interfaces.
  • Too many keystrokes and complex navigation slowed down order processing and increased the risk of errors.

Solution:

  • Transaction Automation: FlexiPro integrates with Oracle Cloud WMS in real time to automatically populate fields after scanning an item barcode, minimizing manual input.
  • Intuitive UI: A streamlined interface enhances navigation and efficiency in cold environments.

 

Challenge 3

Transaction Oversight Bottlenecks
  • Frequent errors and unwanted actions necessitated constant managerial approvals, which delayed transaction processing.
  • Manual oversight hindered overall workflow and led to operational inefficiencies.

Solution:

  • Automated Data Entry: FlexiPro guarantees accuracy by automating essential transaction processes, minimizing the necessity for manual approvals.
  • Enhanced Workflow Efficiency: Streamlined processes enable managers to concentrate on strategic initiatives instead of routine oversight.

 

 

RESULTS

  1. Saved 16 keystrokes per transaction: Reduced manual effort and enhanced efficiency in batch number entry and cycle counts.
  2. Enhanced Cold Room Operations:Intuitive UI and automation facilitate quicker task completion, even while wearing gloves.
  3. Streamlined Training & Onboarding:Simplified workflows enable seasonal hires to become productive more quickly.
  4. Improved System Integration:Seamless connectivity with Oracle Cloud WMS enhances data consistency and operational visibility.
  5. Enhanced Decision-Making Accuracy:Real-time data automation improves inventory management and workforce allocation.
  6. Reduced Managerial Oversight:Automation decreases errors, lessening the need for continual approvals and oversight.

 

TESTIMONIAL

Arun Adithya, Senior Manager of WMS, shares his experience with FlexiPro:

“Since implementing FlexiPro, our warehouse operations have been transformed. Efficiency has improved significantly, and tasks requiring extensive training are now streamlined through an intuitive interface. Employees can easily follow on-screen prompts, reducing errors and boosting productivity. Training new staff is faster, minimizing downtime and enhancing seasonal scalability. Integration with Oracle Cloud WMS ensures real-time data accuracy, leading to smarter decision-making and better resource allocation. Our optimized workflows result in quicker order fulfillment, improved accuracy, and a more agile distribution network. Oracle WMS Cloud and FlexiPro have redefined how we manage logistics, setting a new standard for operational excellence.”

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