Success Story: Sunrun

Background: 

Sunrun Inc. (Nasdaq: RUN) is the nation’s leading provider of residential solar, storage, and energy services. Established in 2007, Sunrun pioneered home solar service plans, making clean energy more accessible with little to no upfront cost. The company’s innovative home storage solutions offer families affordable, resilient, and reliable energy. Additionally, Sunrun can efficiently manage and distribute stored solar energy, benefiting households, utilities, and the electric grid while reducing reliance on conventional energy sources. In Fiscal Year 2024, Sunrun surpassed the milestone of one million customers, underscoring its industry leadership and continued growth.

Sunrun has been a long-standing Oracle customer, leveraging Oracle E-Business Suite (EBS) applications to manage financials, procurement, supply chain, and warehouse management system (WMS) functions. These applications have played a critical role in supporting Sunrun’s installation, e-commerce, and service operations.

However, due to rising maintenance costs, security concerns, limited continuous innovation, and the company’s growth strategy, Sunrun sought a modern, cloud-first enterprise resource planning (ERP) and supply chain management (SCM) solution. After evaluating various options, Sunrun selected Oracle Cloud ERP, SCM, and WMS. While assessing Oracle Cloud SCM/WMS, they identified an opportunity to enhance the mobile user experience further. To address this, they selected Intellinum FlexiPro to optimize end-user interactions, supporting their new distribution model and large-scale rollout across 35+ warehouse and branch locations.

Challenges & Business Impact: 

Before implementing Oracle Cloud WMS and FlexiPro, Sunrun faced several critical challenges, including:

• Continuous update requirements for Oracle EBS

• High maintenance costs associated with system customizations

• Security vulnerabilities related to the on-premises infrastructure

• The need for a scalable solution to support Sunrun’s rapid growth

• A complex operational landscape with numerous external application dependencies

Objectives & Business Goals: 

• Establish a new distribution model with a unified “mega-branch” and distribution center (DC) to reduce operational overhead
• Leverage Oracle’s cloud-based security and performance capabilities
• Benefit from quarterly upgrades and continuous innovation
• Ensure system flexibility to accommodate unique business processes where standard functionalities are insufficient
• Enhance warehouse productivity by streamlining user interfaces, enabling instant data validation, and automating default values to minimize errors in inventory management
• Improve enterprise IT architecture and reduce system integrations by consolidating legacy application requirements within Oracle Cloud solutions 
•  

Solution & Business Value: 

Sunrun selected Intellinum’s Oracle Logistics Practice and WMS implementation team to support its digital transformation as it migrated from Oracle EBS to Oracle Cloud ERP.

The new system architecture has significantly reduced the integration footprint by consolidating external applications and eliminating legacy customizations within Oracle EBS. This modernization enhances Sunrun’s ability to scale efficiently, aligning with the evolving demands of the solar energy sector.

With the deployment of Oracle Cloud WMS, Sunrun has achieved increased efficiency, optimized operational workflows, and improved inventory traceability. These advancements have driven cost reductions and enhanced customer service through faster response times and more precise order fulfillment. Additionally, the improved reporting capabilities provide deeper insights, empowering data-driven decision-making and long-term strategic planning.

By adopting this forward-thinking approach, Sunrun is now well-positioned to enhance performance, streamline operations, and maintain its leadership in the dynamic solar energy industry.

Results & Business Impact: 

Sunrun has realized significant business value from Oracle Cloud WMS and FlexiPro. Key benefits include:

• Enhanced User Adoption – FlexiPro’s mobile capabilities streamlined training, onboarding, and day-to-day operations

• Improved Receiving Efficiency – LPN traceability accelerated inventory receipt and processing

• Faster & More Accurate Putaway – Directed putaway optimized dock-to-stock times

• Higher Inventory Accuracy – LPN tracking improved inventory management, audits, and cycle counts

• Optimized Cycle Count Accuracy – Task-managed cycle counts increased inventory precision while reducing manual effort

• Better Picking Accuracy – FIFO and location-based sequencing enhanced inventory rotation and order accuracy

• Advanced Operational Reporting – Web-based reports provided insights into aging orders and key performance indicators

• Real-Time Operational Dashboards – Visibility into daily work allocation and performance improved labor and time management

Through this transformation, Sunrun has reinforced its operational excellence, leveraging Oracle Cloud and FlexiPro to drive efficiency, reduce costs, and enhance customer satisfaction.

“The Intellinum team was the best and we needed FlexiPro to meet the project driven transactions from warehouse”.

– Tarun Somani (Technology Leader)